Privacy Policy

Last Updated: February 5, 2025

Specialty Plumbing and Drain LLC (“us,” “we,” or “our”) operates www.specialtydrainllc.com (the “Site”). This Privacy Policy outlines our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information Collection and Use
We may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Name
• Phone number
• Email address
• Mailing address
• Other details relevant to providing our services (collectively, “Personal Information”).

We collect this information when you:

• Visit our Site
• Fill out a form
• Communicate with us via email, phone, or SMS
• Use our services

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include:

• Your computer’s IP address
• Browser type and version
• Pages of our Site that you visit
• Date and time of your visit
• Time spent on pages and other analytics

We may use third-party services such as Google Analytics to collect, monitor, and analyze this data.

Communications
We may use your Personal Information to contact you regarding:

• Newsletters
• Marketing and promotional materials
• Service updates
• Transactional messages related to appointments, billing, or customer support

You may opt out of these communications at any time.

SMS Consent and Communications
If you have consented to receive SMS messages from Specialty Plumbing and Drain LLC, you may receive messages related to:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Plumbing services

Message Frequency
Message frequency may vary, but you may receive up to 2 SMS messages per week regarding your service.

Fees
Standard message and data rates may apply based on your carrier’s pricing plan.

Opt-In Methods:
You may opt-in to receive SMS messages in the following ways:

• Verbally during a conversation
• By filling out a paper form
• By submitting an online form

Opt-Out Methods:
You can opt out of receiving SMS messages at any time by:

• Replying “STOP” to any SMS message received
• Contacting us directly to request removal

Help
If you experience any issues, reply with “HELP” or visit our contact page at www.specialtydrainllc.com/contact-us

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP.”
• Message frequency may vary.
• No mobile information will be shared with third parties or affiliates for marketing purposes.

Cookies
We use “cookies” to collect information. Cookies are small data files stored on your device. You can configure your browser to refuse cookies or alert you when they are being sent. However, some parts of the Site may not function properly if cookies are disabled.

Data Security
We take commercially reasonable measures to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Your Rights
You have the right to:

• Access, correct, or delete your Personal Information
• Opt out of marketing communications
• Request details on how we use your data
• Withdraw consent for data processing

To exercise these rights, contact us at www.specialtydrainllc.com/contact-us.

Changes to This Privacy Policy
This Privacy Policy is effective as of February 5, 2025, and will remain in effect except for any future updates, which will take effect immediately upon posting.
We reserve the right to update this policy at any time. We will notify users of material changes by email or by placing a prominent notice on our website.

Contact Us
If you have any questions about this Privacy Policy, please contact us.